Residential Care Officer - Multiple
Comprehensive Care Services Pty Ltd
Community Services & Development / Aged & Disability Support
Posted 01/03/2026
Closed 31/03/2026
Newcastle West, 2302, Newcastle, New South Wales
Full time
Position description - Residential Care Officer
Comprehensive Care Services Pty Ltd is a registered NDIS provider since 2022. We provide support and assistance to NDIS participants who live in group homes, shared supported accommodation or Supported Independent Living homes (SIL), particpants homes and within the community in accordance with the scope of the Disability Act 2006 and other relevant legislation and guidelines. The Residential Care officer ensures that the individual needs of our participants are met, specifically in the areas of personal care, social, emotional, maximising the living, social and recreational skills of our participants.
Benefits
Benefits of Working as a Residential Care Officer - Comprehensive Care Services Pty Ltd
Professional Benefits
- Meaningful Work: Make a direct impact on the lives of individuals with disabilities.
- Skill Development: Gain experience in person-centred care, crisis management, and communication.
- Career Pathways: Opportunities to progress into roles like Team Leader or Support Coordinator.
- Training & Certification: Access to ongoing professional development including First Aid and NDIS-specific training.
Organisational Benefits
- Supportive Team Culture: Inclusive team that values collaboration and respect.
- Flexible Shifts: Options for day, night, weekend, and sleepover shifts.
- Recognition & Rewards: Employee recognition programs and incentives.
- Compliance & Safety: Operate in a well-regulated environment prioritizing safety.
Personal Fulfillment
- Building Relationships: Form meaningful connections with clients and families.
- Empowerment: Help clients achieve goals and improve wellbeing.
- Cultural Engagement: Work with diverse communities aligned with multicultural advocacy.
Task & responsibilities
Main Tasks:
As a Residential care officer, you will provide personal care and person-centred supports to participants with a disability in our group homes and undertake everyday activities such as assisting with personal hygiene whilst fostering independent living skills. As a Residential care officer, you will empower participants by assisting them to make choices that will lead to achievement of their individual goals. Provide high quality and consistent care and support in accordance with the participant’s care plans to those living within a Group Home or Shared Disability Accommodation. Performing home based tasks such as food preparation, cooking, and housework. Respecting participants as individuals and supporting them to maintain their purpose in life, while offering choice range and personal control over all choices. Providing care in accordance with individual support plans to people living in our group homes in Newcastle and Maitland.
The main task mainly includes but not limited to:
Providing care and supervision for children or disabled persons in group housing or in the NDIS participants’ residence,
- assessing participants' needs and planning, developing and implementing educational, training and support programs
- interviewing clients and assessing the nature and extent of difficulties monitoring and reporting on the progress of participants
- referring participants to agencies that can provide additional help
- assessing Supported independent living and group home participants need and resources for health, welfare, housing, employment, training and other facilities and services
- liaising with other NDIS providers, community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
- supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
- assisting young people to solve social, emotional and financial problems
- preparing submissions for funding and resources, and reports to government bodies and other agencies
RESPONSIBILITIES:
Assisting with Daily Living: This includes tasks like personal care (bathing, dressing, toileting), meal preparation, and medication management.
Providing Emotional Support: Offering a listening ear, encouragement, and a safe space for our participants in our group homes to express their feelings and needs.
Promoting Independence: Helping our group home participants develop life skills like budgeting, shopping, and cooking to foster independence and self-sufficiency.
Organizing Activities: Planning and facilitating social, recreational, and educational activities to enhance participants' well-being and engagement.
Ensuring Safety and Security: Monitoring the environment, implementing safety protocols, and responding to emergencies.
Developing Support Plans: In collaboration with the group home team leader or supervisor, you will be creating individualized plans that outline goals, strategies, and interventions to address identified needs.
Monitoring Progress: working with your team leader, regularly track participants' progress, documenting any changes or concerns, and adjusting support plans as needed.
Working with Families: Liaising with families to provide updates, gather information, and involve them in the care process.
Collaborating with Professionals: Working with healthcare professionals such as our registered nurse, social workers, and other relevant agencies to ensure coordinated and comprehensive care.
Maintaining Records: Keeping accurate and up-to-date records of participants care, progress, and any incidents.
Promoting Client Rights: Ensuring participants' rights to privacy, dignity, and autonomy are respected
Encouraging Participation: Empowering participants to participate in decision-making processes related to their care and well-being
Advocating for Residents: Representing participants' needs and interests when interacting with external agencies and services
Qualification & experience
Relevant qualifications: Cert III, IV or Diploma in Individual Support, Disability Services, Community Services, Aged Care or a related field, Level 2 First Aid Certificate,
NDIS Workers Orientation Module ‘Quality, Safety and You’
Working rights in Australia, visa documents required on application
NDIS Workers Screening Check
COVID Safe Practices
Relevant Experiences:
Minimum of 2 years previous experience in a similar role, particularly in the disability sector or specific client group (e.g., people aged 7 and over, people with disabilities, or older adults).
Behaviour Management: Managing challenging or complex behaviours while maintaining a safe environment.
Medication Administration: Administering medication as directed, if applicable and within scope of practice.
Comprehensive Care Services Pty Ltd
Our organization
We are a NDIS registered provider that is committed to providing high-quality supports and services to people with disabilities. Our team of experienced professionals works closely with participants and their families to develop personalized plans that address their unique needs and goals. Comprehensive Care Services Pty Ltd offer a range of services and dedicated to helping our participants achieve greater independence, inclusion, and quality of life. With a focus on collaboration, innovation, and excellence, we are trusted partners for individuals, families, NDIS services providers and organizations in the disability services sector.
We operate with honesty, integrity and without discrimination. We provide quality and sustainable services that are appropriate for our current and future participants. We create an environment that values change, personal and professional growth and ability to think outside the box.
Our Values
We are committed to providing person-centered services that prioritize the individual needs and goals of each person we work with. We strive to deliver high-quality services that meet or exceed industry standards and actively collaborate with other service providers, carers, and family members to ensure that our participants receive holistic and coordinated care. Transparency is important to us, and we communicate openly about our practices, policies, and fees. We believe in empowering individuals with a disability to make their own choices and decisions, and we support them to develop their skills and independence. Cultural competency is a core value of our business, and we are committed to working effectively with people from diverse backgrounds and communities. We are dedicated to upholding the NDIS Code of Conduct and ensuring the safety and well-being of the people we serve.
Our clients
We treat each participant with dignity and respect; to value their individuality and respect their cultural differences.
Our Mission
Our mission is to empower individuals with a disability to live their best lives by providing person-centered services that promote independence, choice, and inclusion. We are committed to delivering high-quality services that meet or exceed industry standards and collaborating with other service providers, carers, and family members to ensure that our clients receive holistic and coordinated care. We strive to create a safe and supportive environment where individuals with disability can develop their skills and achieve their goals. Our cultural competency values ensure that we work effectively with people from diverse backgrounds and communities. We are dedicated to upholding the NDIS Code of Conduct and making a positive difference in the lives of the people we serve.
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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.