DISABILITIES SERVICES OFFICER

A Disability Services Officer delivers person-centred support to individuals with intellectual, physical, social, and emotional disabilities across community, home, and group settings, following NDIS principles. This role empowers participants to build independence, enhance quality of life, and participate in community, education, employment, and social activities.

Key duties include assessing clients’ needs through interviews with clients, families, and carers; developing, implementing, and reviewing personalised support plans and skill-building programs; assisting with daily living tasks and personal care as needed; supporting access to mainstream services, health, welfare, housing, and employment; facilitating social participation, relationships, and informed decision-making; monitoring progress, maintaining NDIS-compliant records, and reporting outcomes; liaising with families, carers, allied health professionals, and agencies; and advocating for clients while promoting dignity, choice, and cultural sensitivity.

Benefits

We are committed to supporting our team with a comprehensive benefits package that recognises your dedication, promotes wellbeing, and encourages long-term career growth in the disability services sector. The remuneration package includes a base salary of $78,000 per annum, depending on experience and qualifications, plus 12% superannuation or higher if covered by an enterprise agreement. We put a strong emphasis on professional development. You’ll have ongoing access to training, upskilling, NDIS-specific courses, leadership programs, and funded qualifications. There are also clear career pathways to roles like senior support coordinator, case manager, team leader, or specialist within our organisation.We offer flexible and supportive work arrangements as part of our approach. When possible, you can take advantage of flexible rosters, community-based or hybrid schedules, and reasonable adjustments to help you balance work with your personal life.

Task & responsibilities

• Assess individual client needs and develop, implement, and monitor personalised support plans, as well as educational, training, and capacity-building programs.
• Support clients in setting and achieving goals, fostering independence, maintaining interpersonal relationships, and making informed choices.
• Provide the level of training, support and opportunities to meet individual and work goals of people with disabilities.
• Collaborate with families, carers, allied health professionals, and other service providers.
• Monitor progress, maintain accurate records, and report on outcomes in accordance with NDIS requirements.
• Promote person-centred, rights-based support that upholds dignity and individual choice.

Qualification & experience

You need a Diploma or higher qualification in a relevant area. This could be a Diploma of Community Services, Disability, or Mental Health, a Certificate IV in Disability plus a Diploma, or a bachelor’s degree in social work, Psychology, Behavioural Science, or a similar field.You must have at least one year of full-time equivalent paid work experience (or equivalent part-time/casual hours) in providing direct support, case management, or coordination services to people with disabilities. This experience should include working in community, home-based, or residential settings, implementing individual support plans, assisting with daily living activities, promoting community participation, and collaborating with families, carers, and allied health professionals in line with NDIS principles.