Key Tasks and Responsibilities:

Manage and support incoming referrals, inquires and admission appointments
Respond to enquires in a timely manner, ensuring potential clients receive clear and relevant information to assist in their decision-making
Schedule and coordinate interviews with potential customers along with tours of our sites
Guide customers and their families through the admissions process with a strong focus on customer service, ensuring a positive first experience with residential aged care at our facilities
Facilitate a streamlined and responsive admission process, ensuring all documentation is prepared and reviewed promptly
Provide information on our services, processes and available support
Manage interpreting services for clients who require language support
Attend relevant team and admission meetings, providing contributions to service coordination
Prepare weekly reports on residential waiting lists for consideration by management
Ensure familiarity with different funding sources and conditions of funding and any changes regarding these funding sources and conditions
Foster, develop and sustain community links through participation in our public relations

Professional Qualifications, Experience and Skills

Relevant qualification in community and family services
High-level customer service and client engagement skills, with the ability to build rapport and guide clients through the admissions process
Experience in customer service, sales, or client relationship management, with a focus on service uptake and growth
Strong communication skills, both written and verbal
A high level of time management and organisational skills
Excellent attention to detail and demonstrated knowledge of aged care services and legislation

Admission Specialist