Field Service Engineer

Vitalcare are looking for Field Service Technicians specialising in nurse call technology to join our national service and installation team. The role is responsible for installation and servicing of technical systems, and handling a range of duties and tasks including nurse call, security/access control/CCTV, NBN, home automation, electrical or fire alarm systems installation, maintenance, and troubleshooting.

Benefits

For the successful candidate, we offer:

Competitive salary of $75,000 - $85,000 per annum.

Diverse, exciting and challenging work with the latest in IoT technology and an opportunity to shape the future of nurse call, personal emergency, and security technology.

A competitive salary and remuneration package commensurate with skills and  experience.

A full suite of facilities and tools you'll need to get the job done.

Numerous opportunities for growth and professional development, as well as subsidised training and exposure to a vast array of technologies across numerous domains.

Opportunities for National and International travel and potentially attendance at industry events such as conferences and trade shows.

Rewarding and essential work with a genuine and measurable positive impact on the lives and well-being of aged care residents, medical patients, and other vulnerable people, as well as those who care for them.

Task & responsibilities

The successful candidate will be expected to work on the installation and servicing of technical systems, and cover the following responsibilities:

• Nurse call, security/access control/CCTV, or fire alarm systems installation, maintenance, and troubleshooting.
• Structured data, communications, and power cabling on greenfield sites and existing buildings, including use of internal/external conduits, especially in difficult circumstances such as heritage listed buildings and multi-storey premises.
• Using hand and power tools for clean and efficient mounting, fit-off, and repairs such as drills, soldering irons, impact drivers, crimpers, wire strippers, punch-down tools, wall anchor setting tools, angle grinders etc.
• Work on common terminations, standards, and limitations of CAT5/6, Coaxial, Optic Fibre, and ELVPower cabling.
• Maintain accurate and consistent job/project notes and collect evidence of works completed including photographs, sign-ins, sign-offs, and ITP’s, especially in digital platforms such as GeoOp, Servicem8, or ServiceNow.
• Accurately read, interpret, and implement information from technical specifications, manuals/guides, shop drawings, and site plan.
• Engage in basic configuration and troubleshooting of IP-based networks and associated infrastructure including routers, switches, and gateways, especially experience with Juniper, Cisco, and/or Ubiquiti.
• Leverage experience with basic Window/Linux CLI tools used in network troubleshooting and log analysis such as ifconfig, ping, and grep.

Qualification & experience

The ideal candidate will:

• Able to demonstrate occupational competence, or qualified in electronics, communications or IT or be currently studying towards a relevant qualification.
• Hold current certifications for Open Cabling (ideally with SC, CC, and OF endorsements), Working in Confined Spaces, Working at Heights, as well as a Construction General Induction (White Card), or be willing and able to obtain them within 3 months of employment.
• Hold a current full (unrestricted) Australian driver licence.
• Be a reliable and enthusiastic electronics, nurse call, security/access control, NBN installer, electrician or fire technician with a passion for using technology to deliver solutions that not only save but improve the lives of thousands of patients, residents, and vulnerable individuals across Australia and New Zealand.
• We will also consider candidates from other backgrounds with demonstrable interest and capability within the electronics field, such as those currently pursuing studies in any of the above or related areas: tell us about a personal, academic, or professional project you have worked on that overlaps with these areas.
• Be a strong communicator who is confident to explain complex technical concepts to customers and users at all levels of technical capability and shows empathy for client concerns no matter how big or how small.
• Be an adaptable team member and team player who can take the lead or work autonomously when required.
• Be cool, calm, collected, and solutions oriented in all situations, no matter how high the stakes.
• Love solving problems and be dedicated to perfecting your craft and be inherently curious about how various technologies can be implemented in unique ways to meet client needs.
• Love exploring new places and be comfortable travelling to remote areas and interstate, occasionally for a week or more.
• Willing to be on-call on a rotating roster and occasionally working after-hours when necessary (such as during client system outage).
• Be fit and able to regularly work on ladders/roofs and in confined spaces, as well as remain alert during extended drives, as some of our sites are in regional and remote areas.
• Pass a National Police Check.
• Be willing to obtain a current Flu vaccination along with Covid vaccinations when available which are a legal requirement to enter client facilities.
• Be located in the Greater Sydney area.